Cash on delivery
Cash on delivery
2 YEARS LOCAL WARRANTY
2 YEARS LOCAL WARRANTY
Secured Online Payments
Secured Online Payments
Honest, reliable, friendly
Honest, reliable, friendly
Exchange or refund avail
Exchange or refund avail
Featured Frequently Asked Questions
1.Who are We?

Welcome to TheRunShop, your trusted online store for all ultra-marathon, trail running sporting apparels and accessories. We are dedicated to giving you the very best price with our genuine products listed with key focus on three principles: Honest, Reliable, Friendly.

TheRunShop is not your typical Brick & Mortar store so we believe you should be getting lower prices for your competitive running needs. We hope to provide a seamless customer experience every time you shop with us and a chance for us to build long lasting relationship with all fellow runners.

We thank you for shopping with us and trust you enjoy the products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to write back to us. 

Keep Running,

The RunShop

Faq topics
About Us
1.Who are We?

Welcome to TheRunShop, your trusted online store for all ultra-marathon, trail running sporting apparels and accessories. We are dedicated to giving you the very best price with our genuine products listed with key focus on three principles: Honest, Reliable, Friendly.

TheRunShop is not your typical Brick & Mortar store so we believe you should be getting lower prices for your competitive running needs. We hope to provide a seamless customer experience every time you shop with us and a chance for us to build long lasting relationship with all fellow runners.

We thank you for shopping with us and trust you enjoy the products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to write back to us. 

Keep Running,

The RunShop

General Questions
1.Do I need to register when purchasing from runshop.com.sg?

Please create a account for the first time purchase. This will enable us to keep track of your online purchases and history of our subsequent visit. We will of course keep your personal information private and ensure it is safe. All payment made to runshop.com.sg will be encrypted and secured using SSL protection. We will however not retain your personal credit/debit payment information. 

2.Do you have a store?

We do not have a retail store as runshop.com.sg is a online platform e-commerce store although we have currently two office locations in Singapore and Taiwan.

  1. 60 Paya Lebar Square #09-38 S(409051)
  2. 367 Minquan Centre, 8F Fuxing North Road, Songshan District, Taipei 105

Online purchase is 24 hours per day and we are always open for business! 

3.How do I contact runshop.com.sg?

If you require any help with our products or services, feel free to contact us via the following channels: Email: Send us your enquiry through the website. We will respond to you on the same day. Please contact our Singapore office at +65 6678 7731. For Taiwan customers, please call our office +886-800-666-370.

Self Collection
1.Where are the locations for self-collection?

There is no self-collection available as runshop.com.sg is committed to free shipping in your home country.

How to Place a Order
1.Does placing an item(s) into my shopping basket confirm my order?

Your order is only confirmed after you have received the payment invoice. Please select Cash-On-Delivery if you wish to do bank transfer directly.

2.Can I amend my order after checking out?

All orders are deemed confirmed and final upon checkout. So please ensure that everything is checked and correct prior to placing your order.

3.How do I search for item(s) on your website?

Simply key in the product's name or description in our search bar and press Enter! Alternatively, if you already know the brand, simply key it into the search bar. You may also browse our items via category provided in the main navigation bar.

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Payment
1.What are the payment methods accepted by runshop.com.sg?

We accept the following payment methods: 1. Visa Debit/Credit cards 2. Mastercard Debit/Credit cards 3. Paypal

2.I have proceeded to the payment but my order status is “Payment Error”. What do I do?

Please give us a call (+65 6678 7731) or drop us an email via this form if you encounter this issue. For Taiwan Customers, please call +886-800-666-370.If payment transaction was successful, we will issue you an online voucher for you to re-order your items without making another payment. If payment transaction was unsuccessful, we will ask re-order your items and make payment. Be assured, there will not be a duplicate payment.

3.I have made duplicate payments. Will I be refunded?

Please give us a call or drop us an email via this form if you encounter this issue. We will check the transactions with our finance team and proceed to a refund if duplicate payments are found. Please allow 7-14 working days for refunds to be processed back to your card.

Returns and Refunds
1.I bought the wrong size. Can I get an exchange?

TheRunShop have friendly return policy if you are wondering after placing a order, you can exchange the product only with us on a different sizing if it doesn’t fit you. However, you must notify us 7 days upon receiving and keep the original packaging in good condition.

2.Online Returns Process

Please call us directly so that we can exchange to the correct size to you.

Shipping and Delivery
1.I have received a wrong or defect item. What do I do?

If you have received an incorrect product, we sincerely apologise for the error. Please give us a call (+65 6678 7731) or drop us an email via this form and we will resolve your issue immediately.

2.Where does TheRunShop ship to?

We deliver to Singapore, Taiwan, China and Hongkong. Please ensure you have correct address and we will provide tracking number to update you on the delivery.

3.How will my order be shipped to me and what is the estimated delivery time?

All deliveries are shipped with third party courier companies. You will be informed when we ship your order from our warehouse and will also be provided with a tracking number. You should allow order in Taiwan to reach you within 3 working days, Orders in Singapore - 3 working days, Orders in China and Hongkong at least 14 days due to custom clearance.

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